MAPTINT POLICIES · DRAFT OCTOBER 13, 2026

Refunds and cancellation

You can request a full refund of a new annual purchase or annual renewal within 14 days of that payment. Contact support@maptint.world with the account email and payment receipt or transaction reference. Do not send a password or full card number. We respond within three business days and check the payment before processing a refund through Creem. Bank posting time depends on the payment provider and your bank.

To stop renewal, open Account → Billing → Manage subscription and use the Creem customer portal. Canceling is different from requesting a refund. A full refund removes the paid period associated with that payment; any separately paid valid period remains subject to its own status. Excess saved items follow the 90-day export policy. Duplicate requests do not create duplicate refunds. If the result is uncertain, we first check the provider's status and tell you what remains pending.

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